At M & T CO. PTY LTD, we take pride in offering high-quality home organization solutions, including stackable clear shoe display boxes, decorative money banks, and entryway key hook trays. We strive for 100% customer satisfaction with every purchase made on z5hxa0-4y.myshopify.com. This policy outlines your legal rights, return guidelines, and refund evaluation procedures.
1. Company Details & Operational Overview
This Return and Refund Policy is issued and managed by M & T CO. PTY LTD in compliance with Australian Consumer Law (ACL). All returns must be authorized prior to shipment:
| Corporate Attribute |
Official Details |
| Registered Company Entity |
M & T CO. PTY LTD |
| Headquarters & Return Address |
14 Corypha Cres, Calamvale QLD 4116, Australia |
| Customer Service Contact Email |
[email protected] |
| E-Commerce Store Domain |
z5hxa0-4y.myshopify.com |
| Statutory Window for Returns |
30 Calendar Days from Delivery Date |
2. Standard 30-Day Return Window
We offer a 30-day return window, allowing you 30 days after receiving your item to request a return. To qualify for a voluntary return (change-of-mind or preference swap), your item must satisfy the following strict criteria:
- The item must be unused, unwashed, and in the same pristine condition in which you received it.
- Items must be returned in their complete original packaging, including all inner protective foam, instruction leaflets, and hardware accessories.
- A valid proof of purchase (order confirmation number or purchase receipt from z5hxa0-4y.myshopify.com) must be provided with the request.
3. Product-Specific Return Conditions
Due to the delicate finish and structural nature of our home storage and decorative products, specific packaging guidelines apply:
Clear Shoe Display Boxes
Acrylic panels must retain their original protective anti-scratch film intact. Returns will not be accepted if protective films have been peeled off or if acrylic surfaces show scratches, scuffs, or assembly wear.
Money Banks & Coin Jars
Coin counter lids, digital LCD displays, and key/combination lock mechanisms must be fully intact without scratch marks, liquid residue, or dismantled internal coin tracks.
Entryway Key Hook Trays
Must be returned with all original wall-mounting screws, adhesive pads, metal hooks, and decorative trays unused and scratch-free.
Bundles & Multi-Packs
Product sets or multi-packs (e.g., 6-pack clear shoe boxes) must be returned in full. Partial returns of individual components from a discounted bundle are not permitted.
4. Step-by-Step Return Authorization Process
To ensure your return is processed efficiently without shipping delays or warehouse rejection, please adhere to the following sequence:
| Step |
Action Required |
Details & Instructions |
| Step 1 |
Initiate Return Request |
Email [email protected] with subject "Return Request - Order #[Number]". Attach clear photos showing the item's unblemished state and original packaging. |
| Step 2 |
Receive Authorization |
Once approved, our team will provide a Return Merchandise Authorization (RMA) code and precise return shipping address instructions in Calamvale QLD. |
| Step 3 |
Package & Ship |
Securely pack the item using protective outer cardboard to prevent transit crushing. Include your order slip inside. Send via a trackable postal service. |
| Step 4 |
Inspection & Refund |
Upon physical receipt, our QA team inspects the item within 3 business days. If approved, your refund is processed to your original payment method. |
5. Return Shipping Costs & Fees
Responsibility for shipping fees depends on the reason for the return:
-
Change of Mind / Customer Preference: The customer is responsible for paying all return shipping costs. Shipping costs are non-refundable. We recommend using a trackable courier service or purchasing shipping insurance for items over $50 AUD.
-
Defective, Damaged, or Incorrect Items: If you received a damaged clear box, faulty coin counter, or wrong key tray, M & T CO. PTY LTD will cover reasonable return shipping fees or issue a prepaid return label.
6. Transit Damages, Faulty Goods & Australian Consumer Law
Our products come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
Transit Damage Reporting
Clear shoe boxes and acrylic items are susceptible to courier mishandling. Please inspect packages upon delivery. If damaged, report within 48 hours with clear photos of the shipping box and broken parts to [email protected].
Refund Processing Window
Once your return is inspected and approved, the refund will be credited to your credit card or original payment method within 5–10 business days, depending on your banking provider's processing schedule.
7. Exclusions & Non-Returnable Items
Unless defective, certain items cannot be accepted for return: customized/engraved money jars, items marked as "Final Sale" or "Clearance," and items returned without prior RMA authorization.
M & T CO. PTY LTD - Customer Service Desk
Company Entity: M & T CO. PTY LTD
Mailing Address: 14 Corypha Cres, Calamvale QLD 4116, Australia
Store Domain: z5hxa0-4y.myshopify.com
Product Catalog: Stackable Clear Shoe Boxes, Electronic/Ceramic Coin Jars, Key Hook Trays
