Thank you for choosing M & T CO. PTY LTD (`z5hxa0-4y.myshopify.com`). We are dedicated to delivering our premium home organization solutions—including high-clarity stackable shoe display cases, electronic coin counter jars, and entryway key hook trays—safely and promptly to your doorstep. This Shipping Policy details our processing schedules, shipping methods, delivery estimates, and transit safeguards.
1. Order Processing & Dispatch Schedules
All orders are processed, quality-inspected, and packed at our central hub in Calamvale, Queensland. Please review our standard handling timeframes:
| Processing Stage |
Standard Timeframe |
Operational Details |
| Order Cut-off Time |
2:00 PM AEST (Mon–Fri) |
Orders placed after cut-off shift to the next business day. |
| Standard Handling Window |
1–2 Business Days |
Includes order validation, item picking, and protective packing. |
| Peak & Holiday Periods |
2–4 Business Days |
Promotional events or holiday rushes may extend handling times. |
| Weekend Processing |
Closed (Sat, Sun & QLD Public Holidays) |
Dispatch resumes on the following business day. |
2. Product-Specific Protective Packaging Standards
To prevent transit damage to fragile acrylics and delicate digital components, our team implements customized packaging protocols prior to courier dispatch:
Clear Shoe Display Boxes
Shipped in flat-pack assemblies protected by dual-layer corner guards, high-density polyethylene film to prevent scuffs, and reinforced corrugated outer boxes.
Money Banks & Coin Counters
Enclosed in custom molded foam nests that insulate digital LCD screens, battery housing units, and coin sensors against drop impacts and vibrations.
Entryway Key Hook Trays
Wrapped in shock-absorbent bubble wrap with isolated hardware pouches to prevent screws or metal hooks from scratching timber or metallic tray surfaces.
Multi-Item Bulk Shipments
Orders containing multiple units or mixed items may be split into separate packages to prevent excessive box weight and ensure safer transit.
3. Domestic Shipping Rates & Delivery Horizons (Australia)
We partner with leading postal and courier services (including Australia Post, Courier Please, and Aramex) to offer fast, reliable nationwide coverage across all states and territories.
| Shipping Tier |
Estimated Transit Time |
Applicable Rates & Conditions |
| Standard Australia Post |
3–6 Business Days |
Flat Rate: $9.95 AUD (Free for orders over $99.00 AUD) |
| Express Courier Dispatch |
1–3 Business Days |
Flat Rate: $16.95 AUD (Calculated at checkout for bulky items) |
| Regional & Remote QLD/WA |
5–9 Business Days |
Standard regional rates apply based on total package weight. |
4. International Delivery Horizons & Duty Disclosures
We proudly ship our organizer collections worldwide. International shipping options and estimated transit windows are detailed below:
| Destination Region |
Estimated Shipping Time |
Customs & Courier Partner |
| New Zealand |
4–8 Business Days |
Australia Post International / Express Courier |
| North America (US / CA) |
7–14 Business Days |
DHL Express / Local Postal Networks |
| Europe & United Kingdom |
8–16 Business Days |
International Standard Air Parcel |
| Asia-Pacific Regions |
6–12 Business Days |
Regional Express Logistics Partners |
Import Duties, Taxes & Tariffs: International orders may be subject to import duties, taxes (such as VAT or GST), and local customs clearing fees upon arrival in the destination country. These additional fees are the sole responsibility of the recipient. M & T CO. PTY LTD has no control over customs authorities or international import processing delays.
5. Order Tracking & Shipment Notifications
Once your order has been dispatched from our Calamvale facility, you will automatically receive a confirmation email containing a tracking number and a direct portal link.
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Tracking Activation: Please allow 24 to 48 hours for courier tracking status updates to show active scans on carrier tracking portals.
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Delivery Address Modifications: Address changes can only be processed prior to order dispatch. Once a tracking number is generated, address modifications must be requested directly with the courier.
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Authority to Leave (ATL): If selected at checkout, couriers may leave packages in a safe place. M & T CO. PTY LTD is not responsible for packages stolen or misplaced after confirmed carrier delivery.
6. Handling Transit Damage, Lost Packages & Delivery Claims
While we take every precaution to secure fragile items like clear acrylic shoe boxes and ceramic money banks, shipping accidents can occasionally occur.
Reporting Damaged Shipments
If your package arrives crushed or items show transit cracks, notify us within 48 hours of delivery. Send your order number and clear photos of both the outer box and broken items to [email protected].
Lost Package Assistance
If your tracking shows no updates for 7 consecutive business days or indicates delivery but you haven't received it, contact our team immediately so we can launch a formal courier investigation.
7. Fulfillment Desk & Customer Support
For questions concerning shipping rates, order statuses, or customized delivery requests, please reach out to our logistics support staff:
M & T CO. PTY LTD - Logistics & Dispatch Division
Operating Entity: M & T CO. PTY LTD
Dispatch & Warehouse Facility: 14 Corypha Cres, Calamvale QLD 4116, Australia
Store Domain: z5hxa0-4y.myshopify.com
Supported Product Lines: Stackable Clear Shoe Boxes, Coin Jars, Entryway Key Hook Trays
